Support

Waybill · waybill.zenapticlabs.com

Getting help

Email admin@zenapticlabs.com. Tell us your phone model, your Android or iOS version, and the edition number printed at the top of the sheet (it looks like N° 047) — that number identifies the exact board you were playing, which is usually enough to reproduce anything.

The puzzle looks impossible

Every edition is solved by a solver before it ships, and the par shown on the sheet is the proven best, not an estimate. If a board genuinely cannot be solved, that is a bug worth reporting — send the edition number.

My streak is wrong

A streak counts consecutive days you solved. Solving the day after a single missed day carries the streak across it, and the missed day still shows as missed on the calendar — the record never claims you played a day you didn't.

The reminder never arrives

Waybill schedules local notifications for 19:00 and skips days you have already solved. If nothing arrives, check that notifications are allowed for Waybill in your phone's settings; the in-app toggle reflects what the system actually granted, so if it is off and won't stay on, the grant was refused at the OS level.

What happens to the mail you send us

It goes to a person, not an automated profile. We use your address and message to answer you, keep the thread for at most 24 months after the last message, and delete it sooner if you ask. Waybill has no account or common identifier that joins support mail to ad activity.

Privacy

The game keeps puzzle progress local. Optional post-solve ads use Google Mobile Ads as described in the full statement, including your controls and rights, at https://waybill.zenapticlabs.com/privacy/.